FREQUENT ASKED QUESTIONS
ALL THE ANSWERS TO YOUR QUESTIONS
FAQ
Please check below to see if your question is answered here before you give us a call.
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Does the application hurt?
No. If you listen carefully to instructions it won't
hurt. Do not try to open your eyes during the procedure.
Can I swim after?
Yes you can after 24 hours.
What are the prices?
Please call or send a what's app message to the salon.
Why is it so expensive? I can get this done in some salons for only 200LE.
We are using only the best products which are safe and well tested. They are imported from The Netherlands. Good products and professinalism are expensive and that you see in the price. How ever, google prices in Europe and USA and you will see we are not that expensive. 200 LE is impossible to ask. It makes you think if they use the correct products.
Are you certified?
Yes, we are fully trained and certified in The Netherlands at a professional training institute and have a follow up training every year.
What happens if I don't have a refill?
To keep your extensions beautiful you will need to have a refill every 2 to 3 weeks. If you don't the extensions will shed gradually and it might look akward.
I want my extensions removed, can I do this by myself?
NO! Please don't try to remove them by pulling, rolling or using oil. This can permanently damage your natural hairs! Call us and we will remove the extensions with a de-bond.
What happens when I use oily products?
It is advised not to use oily products like make up remover, eye creams and creamy make up. The oil makes the glue soft and very sticky and all the extensions will be stuck together.
My eyes are very itchy, red and swollen.
The chance is big you have an allergic reaction. Contact us immediately to remove to extensions. This reaction can also occur after having extensions for months! Although it isn't common.
Are the tools you are using clean?
After every client we sterilize our tools. We are using disposable items too. Change the table and pillow covers.
Who should not wear eyelash extensions?
Women who:
* Have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea.
* Are very rough with themselves and do not want to follow after care instructions.
* Want a very heavy mascara look but do not have the natural lashes to support it.
* Have a condition called Trichotillomania, which is compulsive pulling or twisting of hair or eyelashes.
* Are in chlorinated water many times a week.
* Cannot control rubbing their eyes.
How do I choose the look I want?
Eyelash extensions are available in a number of lengths and thickness. Your technician will consult with you to understand what type of style you are interested in. The overall look of the lashes is very natural.
I wear contacts. Can I still get lash extensions?
Yes! Since lash extensions do not touch your skin, they do not conflict or interfere with your contacts or normal daily activities. During the application it is better to remove the contacts.
Do I need an appointment?
Yes! We work by appointment only. Please call any of our locations to schedule your appointment today! see contact us
Cancellation Policy
If you are unable to keep your reservation, you must call 24 hours prior to your reservation date and time to cancel your appointment.Being too late for your appointment may result in paying 50% of the application costs. Our time is as precious as yours!! see cancellation policy
What are refills/ touch up?
Even though some clients get eyelash extensions for a special occasion or event, most love them and want to keep the look. Since you naturally shed your own lashes, you will also shed the lash extension with it. To maintain your lash extensions, it will require touch-ups, or refills, to replace them. This is a process of adding lash extensions to those new lashes that have reached the 5 to 6 week maturity level.
With proper care and maintenance, you can keep the look indefinitely. Therefore, I recommend refills every 2 weeks to keep your lashes looking full and beautiful.
Will eyelash extensions pull out my own eyelashes?
You must be gentle with your eyelashes whether you have eyelash extensions or not. Excessive pulling, tugging or rubbing is not only hard on the delicate skin around your eyes, but can cause some natural lashes to come out prematurely, and your eyelash extension with them. If good adhesive is used and proper technique is applied, eyelash extensions are made to stay safely adhered to your natural lashes until they shed
Can eyelash extensions be removed?
Yes. If you should find you need, or want, them removed they can easily be removed by your Eyelash Extension Stylist using a specially formulated adhesive remover. The process is painless and usually takes less than 30 minutes. Please do not attempt to remove them on your own as this can cause damage to your natural lash.
Before my appointment..- How should I prepare?
Because this procedure can take time, it is important that some things be done prior to arriving for your appointment:
* Please remove all eye makeup with a mild, oil-free cleanser prior to your appointment. Eye makeup can interfere with the adhesive bond and shorten the lifespan of your lash extensions, so it's very important your natural lashes be as clean as possible.
* If you are a contact lens wearer, please remove them.
* Wear comfortable clothing, a blanket will be provided should you get cold.
* Do not use your mobile during the procedure, talking makes the eyes move and the stylist will have difficulties to apply extensions.
Our hair type and growth cycle is predetermined by our genes, as well as other factors such as overall health. In general, our natural lashes grow in cycles of approximately 10 to 12 weeks and undergo three growth phases. Each hair growth cycle is unique to everyone, and each individual eyelash enters the different phases at different times. When natural lashes mature and fall out, new lashes have already been growing. Lash extensions are applied to those lashes that are in the middle phase of the growing cycle. These lashes can support the length and weight of the extension and will extend the amount of time they will last without affecting the health of new lashes. As your natural lash sheds, the lash extension will be shed along with it.
With proper care, your lash extensions will last as long as your own lash, but can be maintained indefinitely with refills. To keep your lash extensions lush and full, we recommend getting a touch up (fill), every 2 to 3 weeks.
FAQ
Please check below to see if your question is answered here before you give us a call.
--------------------------------------------------------------------
Does the application hurt?
No. If you listen carefully to instructions it won't
hurt. Do not try to open your eyes during the procedure.
Can I swim after?
Yes you can after 24 hours.
What are the prices?
Please call or send a what's app message to the salon.
Why is it so expensive? I can get this done in some salons for only 200LE.
We are using only the best products which are safe and well tested. They are imported from The Netherlands. Good products and professinalism are expensive and that you see in the price. How ever, google prices in Europe and USA and you will see we are not that expensive. 200 LE is impossible to ask. It makes you think if they use the correct products.
Are you certified?
Yes, we are fully trained and certified in The Netherlands at a professional training institute and have a follow up training every year.
What happens if I don't have a refill?
To keep your extensions beautiful you will need to have a refill every 2 to 3 weeks. If you don't the extensions will shed gradually and it might look akward.
I want my extensions removed, can I do this by myself?
NO! Please don't try to remove them by pulling, rolling or using oil. This can permanently damage your natural hairs! Call us and we will remove the extensions with a de-bond.
What happens when I use oily products?
It is advised not to use oily products like make up remover, eye creams and creamy make up. The oil makes the glue soft and very sticky and all the extensions will be stuck together.
My eyes are very itchy, red and swollen.
The chance is big you have an allergic reaction. Contact us immediately to remove to extensions. This reaction can also occur after having extensions for months! Although it isn't common.
Are the tools you are using clean?
After every client we sterilize our tools. We are using disposable items too. Change the table and pillow covers.
Who should not wear eyelash extensions?
Women who:
* Have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea.
* Are very rough with themselves and do not want to follow after care instructions.
* Want a very heavy mascara look but do not have the natural lashes to support it.
* Have a condition called Trichotillomania, which is compulsive pulling or twisting of hair or eyelashes.
* Are in chlorinated water many times a week.
* Cannot control rubbing their eyes.
How do I choose the look I want?
Eyelash extensions are available in a number of lengths and thickness. Your technician will consult with you to understand what type of style you are interested in. The overall look of the lashes is very natural.
I wear contacts. Can I still get lash extensions?
Yes! Since lash extensions do not touch your skin, they do not conflict or interfere with your contacts or normal daily activities. During the application it is better to remove the contacts.
Do I need an appointment?
Yes! We work by appointment only. Please call any of our locations to schedule your appointment today! see contact us
Cancellation Policy
If you are unable to keep your reservation, you must call 24 hours prior to your reservation date and time to cancel your appointment.Being too late for your appointment may result in paying 50% of the application costs. Our time is as precious as yours!! see cancellation policy
What are refills/ touch up?
Even though some clients get eyelash extensions for a special occasion or event, most love them and want to keep the look. Since you naturally shed your own lashes, you will also shed the lash extension with it. To maintain your lash extensions, it will require touch-ups, or refills, to replace them. This is a process of adding lash extensions to those new lashes that have reached the 5 to 6 week maturity level.
With proper care and maintenance, you can keep the look indefinitely. Therefore, I recommend refills every 2 weeks to keep your lashes looking full and beautiful.
Will eyelash extensions pull out my own eyelashes?
You must be gentle with your eyelashes whether you have eyelash extensions or not. Excessive pulling, tugging or rubbing is not only hard on the delicate skin around your eyes, but can cause some natural lashes to come out prematurely, and your eyelash extension with them. If good adhesive is used and proper technique is applied, eyelash extensions are made to stay safely adhered to your natural lashes until they shed
Can eyelash extensions be removed?
Yes. If you should find you need, or want, them removed they can easily be removed by your Eyelash Extension Stylist using a specially formulated adhesive remover. The process is painless and usually takes less than 30 minutes. Please do not attempt to remove them on your own as this can cause damage to your natural lash.
Before my appointment..- How should I prepare?
Because this procedure can take time, it is important that some things be done prior to arriving for your appointment:
* Please remove all eye makeup with a mild, oil-free cleanser prior to your appointment. Eye makeup can interfere with the adhesive bond and shorten the lifespan of your lash extensions, so it's very important your natural lashes be as clean as possible.
* If you are a contact lens wearer, please remove them.
* Wear comfortable clothing, a blanket will be provided should you get cold.
* Do not use your mobile during the procedure, talking makes the eyes move and the stylist will have difficulties to apply extensions.
Our hair type and growth cycle is predetermined by our genes, as well as other factors such as overall health. In general, our natural lashes grow in cycles of approximately 10 to 12 weeks and undergo three growth phases. Each hair growth cycle is unique to everyone, and each individual eyelash enters the different phases at different times. When natural lashes mature and fall out, new lashes have already been growing. Lash extensions are applied to those lashes that are in the middle phase of the growing cycle. These lashes can support the length and weight of the extension and will extend the amount of time they will last without affecting the health of new lashes. As your natural lash sheds, the lash extension will be shed along with it.
With proper care, your lash extensions will last as long as your own lash, but can be maintained indefinitely with refills. To keep your lash extensions lush and full, we recommend getting a touch up (fill), every 2 to 3 weeks.
